What we can do
for you?

If you choose to join Hillcrest you will enjoy the benefit of a dedicated Property Manager who will be solely responsible for the day to day running of your property backed by a core skilled team of maintenance administrators and accounts staff.

1. Accounts

2. Budgets

3. Insurance

4. Maintenance

5. Other Services

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4. Maintenance

Day to day - we know the importance of quality reactive responses to general maintenance issues and we instruct and monitor all kinds of maintenance everyday. Our relationship with gardeners, cleaners, lift engineers, electricians, plumbers and builders is, in our opinion, second to none. When we instruct a trade’s person we do so in the knowledge that they are suitably qualified to carry out the work and that the work is guaranteed if we are not completely satisfied.

Planned works - having assessed the maintenance requirements of your property and consulted your lease it will be necessary to plan larger scale works for which your property manager will respond to in adherence with the Section 20 Notices under the Landlord and Tenant Act 1985 (as amended). We are always happy for you to nominate your own contractors or to choose from a minimum number of three competitive tenders that we will obtain from reputable firms. You are then free to make your own observations in respect of who you would like to award the contracts to and we will be accessible to guide you towards the estimated costs most suited to your budget.

On hand - we understand the importance of a hands-on service and our Property Managers make themselves available to attend site with contractors to assess and oversee all aspects of maintenance from general repairs to supervising major works. We aim to ensure that proper levels of workmanship are adhered to and our customers are fully satisfied with the service received.

Out of hours - we offer a 24-hour emergency cover facility outside of office hours.

PMP – In some instances your property manager may feel that it would be beneficial for a long term planned maintenance programme to be created. This will help you to forecast works required over a period of usually 5-10 years. This is often recommended where reserve funds are limited and a considerable number of works are required. The process is completed by an independent surveyor and is offered at an additional cost to clearly map out work that will be undertaken and allowing you to budget accordingly.