Coronovirus update January 2021
HEM - Coronavirus Policy 05.01.2021
Currently a normal service is in place however there may be issues if any of our staff are affected or when/if directives are issued from government or the WHO.
We have the following in place to provide continuity of service:
All of our Estate Managers and support staff are fully equipped for home working at short notice should there be a complete lockdown. As of the 18th March 2020 we have been running a skeleton staff from the 5 Grove Road office with the rest of the team home working. They will still be able to take calls and answer emails.
We are not accepting any visitors to the office, we will not be attending or arranging any client meetings and we will only attend site in an emergency situation. These measures have been taken to try and protect our staff and our clients.
We have an Ireland-based call handler that will continue to take calls out of hours on behalf of Hillcrest and whose staff are also set up to be able to work from home should that be required.
It should be noted however that although we may be able to handle and process calls, if things evolve, we are unlikely to be able to progress issues because we fully expect contractors and service providers to have their own delivery issues when their staff and engineers become unavailable. We are aware of some contractors we use who are not prepared to enter residents flats, unless in an emergency situation.
Furthermore, we may not be able to request contractors attend any site where we are aware of contagion or even self-isolating persons.
In the event of an increased emergency level we will request that only genuine emergencies are called through to the office, though such emergencies are more likely to require the emergency services via 999. Should this be the case we will update residents further and our office phone line will offer advice on how to progress the issue.
This policy will be reviewed regularly in line with advice as per the links below and we will update as necessary:
Please rest assured we are doing all we can to provide continued service in these unprecedented times and wish you all the best.