'Pembroke Place Management Ltd appointed Hillcrest to manage our property at Gloucester Street, Bristol, which had previously been managed by 3 different companies, and your company is by far the best.
We had also researched other companies in the Bristol area before your appointment and found that you had an excellent reputation. This reputation has been thoroughly deserved and I do not would not want others to think that this unfortunate publicity represents any failings in your excellent services.'
Nick Thornely, formerly Chairman of PPML
'Just a note to say how much I appreciate what you have done over the years managing 219 Redland Road. You were always so helpful and knowledgeable whenever I had a query.
Maintenance and management issues were always dealt with quickly and professionally, and your ability to coordinate works reassured me.
Thanks for providing such a good level of service. I would certainly recommend Hillcrest.'
Angela MacLeod, Director of 219 Redland Road
'During the time spent with Hillcrest as our Managing Agents, I found them to be very accommodating and always available to help. We initially moved to Hillcrest, having always run an internal management company, because of a difficult owner. Hillcrest became the conduit, managed to resolve issues and very obliging when this particular property was ultimately sold. We are now a very happy group of four leaseholders who are in situ for the long-term, so have decided to take up the reins and again manage our affairs internally.
We would definitely recommend Hillcrest to anyone looking to take away the responsibility of running large managements or where there are absent vendors/landlords.'
Penny Down, Director of Number 18 Durdham Park (Bristol) Limited
'An extremely helpful and efficient organisation, who have had the management of our block of flats for 5 years. Their specialist knowledge and connections have meant that all management issues have been taken out of our hands and dealt with swiftly and efficiently. They are always happy to go that extra mile too and help out wherever possible. Highly recommended.'
Jules Moore, Director of Redder Meadow Limited
'I highly recommend the professional services provided by Hillcrest Estate Management. The team are proactive and responsive. Renovation projects are always well planned and managed. They provide a personal touch, and I appreciate them following up on any concerns with on-site checks in person. Even when I have been overseas Hillcrest have made communications very easy.'
Melanie Smart, Former Director of 37-45 Pilgrim's Reach Management Company Limited
'As a private landlord of a flat in a building managed by Hillcrest I would very strongly recommend their services. I own three properties in Bristol and out of all three the flat in the building managed by Hillcrest is the most stress free on my part. Hillcrest are very quick to react to any issues that arise but they are also very good at being proactive in planning and budgeting for future work that will be required.
Adam is a great communicator and very quick to respond to emails, and he is also very helpful and pleasant to deal with. I have a busy life with little spare time and it is good to have peace of mind knowing that the building is being managed efficiently.'
Nicola Empacher, Former Director of Clifford House (Management) Limited
'For over sixteen years, until very recently, I was a landlord of flats in a converted Bristol city centre apartment building, and the owner /resident of a flat within a purpose-built block located in Stoke Bishop. In addition, for many years, I was a Director of both management companies. Between them, the two companies have engaged over six management agents - to date, Hillcrest have been far and away the most effective.
Unlike some of the previous agents, Hillcrest’s staff comprise qualified estates managers with sound property knowledge and the ability to deliver to ensure premises are maintained to a high standard. My own experience is that Hillcrest’s staff behave professionally and courteously. In addition, the accounts team have efficiently managed the finances, minimizing the number of delinquent accounts and ensuring the build-up of sufficient reserves for future, critical works to both developments – one of which is a complex, listed building.'
Victoria Young, Former Director of Protheroes House Management Committee Ltd and Howecroft Court Management Ltd
‘I am always happy to sing Hillcrests praises to whoever will listen - the last five years have been ones of real progress for us - no arrears, first redecoration upstairs for 30 years plus major stair repairs and everyone, just about, kept onside, what’s not to like?’
Paul Rowlandson, Director of Kimbourne Flats Limited
‘The successful partnership between Hillcrest Estate Management and the St Vincent’s Rocks Management Committee is based on the growth of an agreed shared understanding of our needs and expectations and the building of sound personal relationships between our owners and the Hillcrest team. Hillcrest took over our management from an unsatisfactory previous arrangement and showed rigour and determination to protect and progress our best interests. The creation of a Planned Maintenance Programme for the estate allows us to plan ahead constructively and with confidence. This is then backed by good financial awareness and no unpleasant shocks for our owners. Efficient communication channels and well informed Hillcrest staff are valued by us.’
Roger Opie, Chairman of St Vincent’s Rocks Management Limited
‘I have personally dealt with the team at Hillcrest now for a number of years. This has been in a capacity as the Director of Sarah Kenny Lettings, a flat owner and a Director of Contemporis RTM Company Limited, a prestigious development of 103 flats in Clifton Village.
In all these various aspects I have found Hillcrest a pleasure to deal with. Maintenance matters are dealt with promptly and efficiently and communication is always clear and concise. The team of Estate Managers at Hillcrest take great pride in understanding how each development they manage works and the retention of staff means there is continuity for Leaseholders.
It is for these reasons that I am happy to recommend Hillcrest and have done many times before when approached directly by clients.'
Peter Allen, Director of Sarah Kenny Lettings and Director of Contemporis RTM Company Limited
‘I strongly recommend Hillcrest Estate Management. They have been our chosen agent for a number of years and after a brief period with others, we have returned to them. I have found them to be the best for a number of reasons, mainly that they are professional, approachable and friendly but most of all they really have a good understanding of how property management works. Others claim to but I have found them unable to deliver a good service, with inexperience being the main problem. Adam is an experienced professional and has the property’s best interest at heart.’
Sue McDonald, Director of Shealand Property Management Limited
‘Having owned a flat managed by Hillcrest for about 7 years, I would highly recommend them to other flat owners, in particular Adam Coombs, who I cannot recommend highly enough.
In my experience, you will be making the right decision by choosing him/them to manage your property. I couldn’t have asked for a more reliable, professional and trustworthy individual/company to delegate such responsibility to. At all times I have found Adam Coombs/Hillcrest incredibly efficient and professional. I have been delighted with the service I’ve received and it has been worth every penny of the management fees.
In fact we owe Adam a huge amount of gratitude, as we were living in New Zealand for a year (about as far away from our flat as we could be) and we had complete peace of mind knowing Adam was on hand when needed. Whenever we exchanged emails Adam always provided a prompt and complete response, for which we were most grateful. He also went 'beyond the call of duty' on various occasions.
Adam project managed a major renovation of our flats and did a fantastic job during the planning and project stages, we could not have done it without him. We picked Hillcrest because they were recommended to us and I am so pleased they were. I would highly recommend them to anyone else.’
Richard Lougher, Former Director of 4 Richmond Terrace Management Company Limited
What our clients say
We consistently win new business from personal recommendations. If you are considering using Hillcrest, then we can put you in touch with various Directors from a variety of properties who would be more than willing to vouch for the high levels of service we can offer you.